General Terms And Conditions
1. About Us
This website is owned and operated by
PWSE UG (limited / haftungsbeschränkt) & Co. KG
Zur Pflaumenhohle 17
UK VAT number 322 6589 94
Registered in Germany HRA9050
If you need to contact us please use the details above.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.3 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.4 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.5 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.3 Carriage charges will be shown prior to you placing your order.
3.4 You will be required to pay for the goods in full at the time of ordering.
3.5 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.
3.6 Promotional prices only apply during the period stated.
3.7 All prices quoted on our website are include Value Added Tax at the current rate.
3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.9 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched from our warehouse within quoted working days on our website.
4.2 Your order may arrive in more than one delivery.
4.3 Disposal of packing materials is your responsibility.
4.4 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.5 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion or malicious damage. We are not responsible where this causes a delay or failure in delivering your goods.
5. Faulty Goods / Guarantee
5.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
5.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
5.3 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim.
5.4 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
6.2 We do not accept liability for any consequential loss of profit or indirect losses.
7. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
7.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.
7.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.
7.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
7.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.